1. Bookings

• No Walk-Ins
• All classes must be booked in advance via our website.
• Non-Refundable Bookings
• All bookings are final and non-refundable.
• Booking Deadlines
• Morning Classes: Book by 7 PM the day before.
• Evening Classes: Book by 3 PM on the same day.
• These deadlines apply to single bookings and Class Bundles.

2. Rescheduling Policy

• Morning Classes: Reschedule by 6 PM the day before.
• Evening Classes: Reschedule by 12 PM on the same day.
• If you miss the reschedule deadline, your class credit will be forfeited.
• This policy applies to all bookings, including Class Bundles.

3. Refund & Package Policy

• All class packages are non-refundable, non-exchangeable, and non-transferable.
• Package validity varies depending on the bundle purchased.
• Validity starts from your first booking, or will activate automatically after a set period determined by Sulla Wellness Club.
• All credits must be used before the expiry date.
• Unused credits will expire automatically and cannot be extended, reinstated, or refunded.
• Members are responsible for tracking their own validity period.

4. Class Changes & Studio Discretion

• Sulla Wellness Club reserves the right to change instructors, schedules, or class formats due to unforeseen circumstances.
• Instructor changes do not qualify for refunds, transfers, or extensions.
• Refunds or credits will only be issued if a class is fully cancelled by Sulla Wellness Club.
• Personal expectations or perceived class experience — including attendance level, class energy, or instructor preference — do not qualify for refunds or credit returns.

5. Class Cancellations Due to Low Participants

• If a class is cancelled due to insufficient participants, your booking will be converted into studio credit.
• The credit must be used within 2 weeks from the original booking date.